Gaya APA

BUTTLE, Francis, SUBIYANTO, Arief. (2004). Customer Relation Management: Concept and Tools = Manajemen Hubungan Pelanggan: Konsep dan Peralatan (Ed.1). Amsterdam: Elsevier.

Gaya Chicago

BUTTLE, Francis, SUBIYANTO, Arief. Customer Relation Management: Concept and Tools = Manajemen Hubungan Pelanggan: Konsep dan Peralatan. Ed.1 Amsterdam: Elsevier, 2004. Text.

Gaya MLA

BUTTLE, Francis, SUBIYANTO, Arief. Customer Relation Management: Concept and Tools = Manajemen Hubungan Pelanggan: Konsep dan Peralatan. Ed.1 Amsterdam: Elsevier, 2004. Text.

Gaya Turabian

BUTTLE, Francis, SUBIYANTO, Arief. Customer Relation Management: Concept and Tools = Manajemen Hubungan Pelanggan: Konsep dan Peralatan. Ed.1 Amsterdam: Elsevier, 2004. Print.